Terms and Conditions
Last Updated: November 03, 2024
1. Introduction
Welcome to Synobian.com ("Company", "we", "our", "us"). These Terms and Conditions ("Terms", "Terms and Conditions") govern your use of our website (synobian.com) and all services provided by Synobian Technologies LLC, including but not limited to:
- Web Development
- Mobile Apps Development
- Desktop Apps Development
- DevOps Enablement
- Blockchain Development
- Cyber Security Services
- Custom Software Development
- Cloud Migration
- Data Analytics
- Legacy System Modernization
- Robotic Process Automation (RPA)
- Software Training
- IT Consulting
- AI Solutions
- IoT Solutions
2. Definitions
- • "Client" refers to any individual or entity that purchases or uses our services
- • "Services" refers to all digital solutions and consulting services offered by Synobian
- • "Deliverables" refers to any work product created or provided by Synobian
3. Services
3.1 Service Delivery
- We will provide services as outlined in individual service agreements or statements of work
- Timeframes and deliverables will be specified in project documentation
- We reserve the right to modify our services with reasonable notice
3.2 Project Management
To ensure project success and maintain agreed-upon timelines, clients must adhere to the following responsibilities and understand their implications for project delivery.
Requirements Management
- Provide clear, detailed, and finalized requirements before project commencement
- Ensure all stakeholders have reviewed and approved requirements
Timeline Adherence
- Provide timely feedback and approvals as per agreed schedule
- Attend scheduled meetings and reviews as planned
Important Notice
Any changes to the approved requirements or project scope may result in timeline adjustments and additional charges.
Additional Terms and Conditions
Requirement Changes and Modifications
- Any modifications to approved requirements must be submitted in writing and may be subject to additional charges
- Timeline extensions resulting from requirement changes will be calculated and communicated in writing
Additional Work Requests
- Work beyond the original scope will be quoted separately and require written approval
- Additional features or functionality requests will be treated as new work items
Additional Charges
- Charges for additional work will be calculated based on current rate cards
- Payment terms for additional work will be as per the original agreement
Compliance Notice
Failure to comply with these responsibilities may result in project delays, additional costs, or impact on deliverable quality. All timeline extensions and additional charges will be documented and communicated formally.
Client Responsibilities and Terms
This agreement outlines the comprehensive responsibilities of the client and terms of engagement for successful project delivery. Compliance with these terms is essential for maintaining project timelines and quality standards.
All terms specified herein are legally binding and form an integral part of the service agreement. Any deviation may affect project deliverables, timelines, and costs.
1. Project Requirements and Scope
1.1 Requirement Documentation
- All requirements must be provided in written form and signed off before development begins
- Requirements must include functional specifications, technical requirements, and acceptance criteria
- Any ambiguity in requirements will be interpreted as per industry standards
1.2 Scope Changes
- Any change to approved requirements constitutes a scope change
- All scope changes require written approval and may affect timeline and cost
- Minor changes accumulating to significant effort will be treated as scope change
2. Intellectual Property and Ownership
- Company retains ownership of pre-existing IP and development frameworks
- Client receives ownership of custom code after full payment
- Third-party components are subject to their respective licenses
- Client data remains client's property with permitted usage rights
3. Payment and Commercial Terms
- Payment milestones as per agreement must be honored
- Delays in payment will affect project timeline and resource allocation
- Additional work will be charged at current rates
- Taxes and duties are additional as applicable
4. Project Timeline and Delays
- Timeline assumes timely client feedback and approvals
- Delays in client responses will extend project timeline
- Resource reallocation due to delays may impact timeline
- Force majeure events will extend timelines accordingly
5. Quality and Acceptance
- Testing based on approved acceptance criteria only
- Acceptance period limited to agreed duration
- Bugs vs new requirements will be determined by original scope
- Performance metrics as per agreed specifications
6. Confidentiality and Data
- Test data to be provided by client in required format
- Production data usage subject to compliance requirements
- Data security as per agreed security standards
- Client responsible for data backup and integrity
7. Warranty and Support
- Warranty covers functionality as per approved requirements only
- Third-party component issues not covered under warranty
- Support terms as per separate maintenance agreement
- Client modifications void warranty coverage
Important Disclaimer
Non-compliance with any of these terms may result in project delays, additional costs, or impact on deliverable quality. The company reserves the right to suspend services until compliance is restored. All terms are binding and form part of the master service agreement.
Contact Information
For questions about these Terms, please contact us here
Acceptance
By using our services, you acknowledge that you have read and understood these Terms and agree to be bound by them.