Refund Policy
Last Updated: November 03, 2024
Synobian Technologies LLC is committed to delivering high-quality software solutions and services. This refund policy outlines our terms and conditions regarding refunds and cancellations.
Important Notice
All sales are considered final once the project commences or software access is granted. Refund eligibility is strictly limited to specific circumstances outlined in this policy.
1. Non-Refundable Items and Services
- Custom software development services once development has begun
- Consultation fees and professional services rendered
- Software licenses after activation or deployment
- Setup and installation fees
- Training and onboarding services after delivery
- Third-party integrations and services
- Domain registration and hosting services
2. Limited Refund Eligibility
Refunds may be considered only in the following circumstances:
- Project cancellation before development commences (subject to administrative fees)
- Service unavailability due to technical issues on our end exceeding 72 hours
- Duplicate charges or billing errors
3. Refund Conditions and Deductions
When refunds are approved, the following conditions apply:
- Administrative fee of 15% on all refunds
- Payment gateway and transaction charges will be deducted
- Pro-rated charges for services used or work completed
- Third-party service charges are non-refundable
4. Project Cancellation Terms
4.1 Pre-Development Cancellation
- 50% of the initial deposit is refundable if cancelled before work begins
- Planning and requirement gathering fees are non-refundable
- Cancellation must be submitted in writing
4.2 Mid-Project Cancellation
- No refund for completed work or milestones
- Charges for work in progress will be assessed
- Unused advance payments may be partially refundable, subject to deductions
5. Subscription Services
- Monthly subscriptions are non-refundable for the current billing period
- Annual subscriptions may be refundable on a pro-rata basis, minus a cancellation fee
- Service cancellations must be requested 30 days in advance
- Unused credits or service time are non-refundable
6. Refund Process and Timeline
- Refund requests must be submitted in writing to billing@synobian.com
- All refund requests are reviewed within 10 business days
- Approved refunds are processed within 15-30 business days
- Refunds are issued using the original payment method
7. Dispute Resolution
- All disputes must be raised within 30 days of service delivery or charge
- Documentation supporting the dispute must be provided
- Resolution will be based on service agreements and delivery records
- Third-party arbitration may be used if necessary
Contact Us
For refund requests or questions about this policy, please contact:
billing@synobian.com